– Admission Officer

Department: Sales / Admissions

Reporting To: Team Lead – Admissions / Sales Manager

Employment Type: Full-Time

Experience: 1+ Year

Location: Kochi

Role Summary

The Admission Officer is responsible for converting prospective student leads into enrollments by providing accurate information, counselling students, and guiding them through the admission process. The role plays a key part in achieving admissions targets while ensuring a positive and professional experience for students and parents.

Key Responsibilities

Lead Conversion &

- Sales

Convert qualified leads into enrolled students through effective communication and follow-ups

Clearly explain program features, benefits, eligibility, and outcomes to prospective students

Address objections and concerns to support informed decision-making

Student Counselling &

- Guidance

Counsel students on course selection based on their interests, background, and career goals

Guide students through admission requirements, documentation, and enrollment steps

Provide accurate information about learning formats, duration, fees, and certifications

Relationship Management

Build and maintain robust relationships with students and parents

Ensure a positive experience throughout the admission journey

Act as a single point of contact until enrollment is completed

Follow-ups &

- Engagement

Conduct timely and consistent follow-ups via calls, emails, WhatsApp, webinars, and other channels

Nurture leads until final admission decision

Maintain high engagement levels with prospective students

CRM &

- Documentation

Update and maintain accurate student details, interactions, and admission status in the CRM

Track lead progress and conversion stages

Ensure proper documentation and data accuracy

Target Achievement





Meet or exceed individual and team admission targets

Contribute to overall revenue and enrollment goals

Participate in sales campaigns and admission drives

Cross-functional Coordination

Coordinate with marketing, academics, and operations teams for smooth enrollment

Share feedback on lead quality and student concerns with relevant teams

Required Skills &

- Competencies

Sales &

- Communication

Strong persuasive and negotiation skills

Clear verbal and written communication

Ability to handle objections and close admissions

Student-Centric Skills

Counselling and relationship-building skills

Empathy and problem-solving approach

Ability to understand student needs and motivations

Technical &

- Process Skills

Familiarity with CRM systems for lead tracking and reporting

Comfortable using calls, emails, WhatsApp, and virtual tools

Basic understanding of EdTech admissions processes

Qualifications &

- Experience

Bachelor’s degree in any discipline

Minimum 1 year of experience in admissions, sales, or counseling roles

Prior experience in EdTech / Education / Training institutes preferred

KPIs &

- Performance Metrics

Admissions &

- Sales Performance

Lead-to-enrollment conversion rate

Monthly and quarterly admission targets achieved

Follow-up adherence and response turnaround time

CRM &

- Process Compliance

≥ 98% data accuracy in CRM updates

100% compliance with lead stage and documentation updates

Student Experience

Student satisfaction and feedback scores

Zero major escalations due to misinformation or process gaps

Productivity &

- Discipline

Daily call and follow-up productivity benchmarks met

Attendance and adherence to work schedules

Growth &

- Development

Opportunity to grow into Senior Admission Officer / Team Lead roles

Continuous training on programs, sales techniques, and CRM usage

📌 Admission Officer (Kochi)
🏢 Elance Learning
📍 Kochi