Customer Support Assistant Manager

Location: Sector 62, Noida | WFO
Shift: 1 PM – 10 PM
Experience: 3+Relevant Experience

Job Summary

Key Responsibilities
Manage daily Amazon Seller Central & e-commerce operations.
Handle customer, seller account, order, listing, and marketplace escalations.
Lead, manage, and coach the customer support/e-commerce team.
Monitor KPIs, productivity, quality, CSAT, AHT, and resolution time.
Review calls/chats/emails and provide performance feedback.
Handle complex customer issues and ensure timely resolution.
Identify recurring complaints and implement corrective actions.
Coordinate with Amazon Support and internal teams for issue resolution.




Maintain high standards of customer experience and process compliance.

Must-Have Skills
3+Relevant years of Customer Support experience
Solid Amazon Seller Central experience
Team handling/leadership experience
Robust customer escalation handling experience
Good knowledge of KPIs and performance management
Excellent English communication skills
UK/international customer support experience preferred

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Assistant Manager Noida
🏢 Dhammatek
📍 Noida