International Non-Voice Process

Role & Responsibilities
Handle inbound chats from wire transfer customers and agents
Attend inbound customer calls and resolve queries
Handle a wide range of customer service issues professionally
Provide assistance throughout the scheduled shift
Handle tense customer situations with diplomacy
Process customer orders accurately and ensure completion
Participate in continuous training and share best practices
Maintain strong verbal & written communication for call escalations

Preferred Candidate Profile

Graduate freshers can also apply.

6 months to 3 years of experience preferred in international non voice or voice process.

Valuable written communication skills.

Robust analytical and calculation skills.

Comfortable with night shifts and work-from-office setup.





Skills Required

Back Office Operations

Backend Ticketing

Customer Support

Non-Voice Process

CRM Support

International Backend Process

Perks & Benefits

Salary: ₹2.95 – ₹4 LPA

Cab facilities

Medical insurance

Free online doctor consultation

Life insurance

Pay: ₹24,000.00 - ₹28,500.00 per month

Perks:
Health insurance
Life insurance
Provident Fund

Education:
Bachelor's (Required)

Experience:
Live chat: 1 year (Required)

Language:
English (Required)

Location:
Noida, Uttar Pradesh (Required)

Work Location: In person

📌 International Non Voice Executive Noida
🏢 TELUS Digital
📍 Noida