Job Title: Front Office Associate

Department: Front Office
Reports To: Front Office Manager

Job Summary

The Front Office Associate is responsible for providing exceptional guest service by ensuring a smooth and effective check-in and check-out process, handling guest inquiries, and maintaining a welcoming atmosphere at the front desk. The role requires excellent communication skills, professionalism, and a guest-centric approach to deliver memorable hospitality experiences.

Key Responsibilities
Welcome guests in a courteous and professional manner.
Perform guest check-in and check-out procedures efficiently.
Handle room reservations, amendments, and cancellations as per hotel policies.
Provide accurate information regarding hotel facilities, services, and local attractions.
Attend to guest requests, concerns, and complaints promptly and effectively.
Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guest satisfaction.
Maintain guest records and update information in the Property Management System (PMS).
Process payments and maintain accurate billing records.
Answer and direct incoming telephone calls professionally.
Ensure the front desk area is clean, organized, and presentable at all times.
Upsell hotel rooms, facilities,



and services whenever appropriate.
Adhere to hotel policies, SOPs, and brand standards.

Qualifications & Skills
Graduate or Diploma in Hotel Management/Hospitality Management preferred.
0–2 years of experience in Front Office operations; freshers with positive communication skills may also apply.
Excellent verbal and written communication skills in English.
Good interpersonal and guest handling skills.
Basic knowledge of MS Office and hotel PMS systems.
Well-groomed, presentable, and customer-focused.
Ability to work flexible shifts, including weekends and holidays.

Competencies
Guest Service Excellence
Communication Skills
Problem Solving
Teamwork & Collaboration
Attention to Detail
Time Management
Professionalism & Integrity

Perks
Competitive salary and service benefits.
Career growth opportunities within the hospitality industry.
Training and development programs.
Employee meals and other hotel benefits as per company policy.

Pay: ₹16,500.00 - ₹18,000.00 per month

Benefits:
Commuter assistance
Food provided
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Front Office Associate Powai
🏢 MELUHA THE FERN AN ECOTEL HOTEL
📍 Powai