Job OverviewWe are looking for a proactive CRM Executive to manage online lead inquiries, convert leads into sales, and coordinate with store teams to ensure smooth customer handling. The candidate should have strong communication skills for calls and messaging, experience in maintaining CRM data, and knowledge of Zoho CRM. Experience in the jewelry industry will be preferred.Key ResponsibilitiesLead Management
Handle online lead inquiries from different platforms.
Contact potential customers through calls, WhatsApp, and messages.
Follow up with leads regularly to convert them into confirmed sales.
Update lead status and maintain records in Zoho CRM.

Store-Level Coordination
Coordinate with store teams regarding customer visits and appointments.
Share qualified leads with relevant stores and ensure proper follow-up.
Track walk-in conversions generated from CRM leads.
Maintain communication between customers and store staff for smooth sales closure.

Customer Communication
Provide product information and assist customers with their queries.
Respond promptly to messages,



WhatsApp inquiries, and calls.
Build robust customer relationships to increase conversion rates.

Data Management
Maintain and update lead and customer data in Excel sheets.
Ensure accurate entry of follow-up details, call logs, and lead status.
Track conversion reports and sales generated from leads.

Required Skills
Robust communication and calling skills
Ability to handle customer queries and convert leads into sales
Knowledge of Zoho CRM
Basic knowledge of Microsoft Excel
Positive follow-up and coordination skills with store teams
Ability to respond quickly to calls and messages

Qualifications
Bachelor’s degree in any field (preferred)

Experience
2–3 years of experience in CRM, lead management, or customer support
Jewelry industry experience will be preferred

Job Types: Full-time, PermanentWork Location: In person

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive Surat (India)
🏢 Svaraa Jewels
📍 India