Customer Success & Client Support Executive: Ahmedabad

Experience: 1–5 years
Department: Customer Success / Client Relations
Employment Type: Full time, In-person
Salary: ₹3.5–4.5 LPA (1–2 yrs) | ₹6.5–7.5 LPA (4–5 yrs)

About the Role

We're hiring a Customer Success Manager to lead post-sales implementation and adoption of Bandhoo's software platforms for Real Estate & Construction clients. You'll own client relationships end-to-end — onboarding, retention, account growth, and issue resolution — working closely with Operations, Support, Product, and Sales.

Key Responsibilities
Serve as the primary point of contact for assigned clients
Onboard new clients and drive smooth product adoption
Monitor client usage, satisfaction, and account health; flag risks and opportunities early
Resolve client issues and escalations by coordinating across internal teams
Run regular client check-ins and business reviews
Support renewal discussions and identify upsell/cross-sell opportunities with Sales
Track account metrics (retention, CSAT, NPS, renewal rates)
Maintain accurate client records and interaction history
Build account plans and success strategies tailored to client needs

Requirements




1–5 years of experience in Software, Real Estate & Construction, Client Relationship Management, Key Account Management, or Customer Success
Experience in the Real Estate & Construction sector preferred
Advanced MS Excel / Google Sheets
Experience with ERP tools and software platforms
Strong communication skills in English and Hindi
Strong stakeholder management and cross-functional coordination

Nice to Have
Experience with ERP tools (e.g., SAP), construction software (AutoCAD, Autodesk Construction Cloud, CostX, Candy), or Procure-to-Pay platforms (e.g., SAP Ariba)
MS PowerPoint for client presentations and business reviews
BE/B. Tech (Civil, Mechanical, Electrical) or B.Arch, BCA/MCA, or BBA/MBA
Relevant industry or software certifications

Advantages
Cell phone reimbursement
Health insurance
Provident Fund

Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person

Pay: ₹350,000.00 - ₹750,000.00 per year

Perks:
Cell phone reimbursement
Flexible schedule
Health insurance
Provident Fund
Work from home

Work Location: In person

📌 Customer Success & Client Support Executive Ahmedabad
🏢 Bandhoo Solutions and Services
📍 Ahmedabad