Job Responsibilities
Provide onsite support for desktops and laptops.
Install and configure Windows operating systems.
Install and troubleshoot software applications.
Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
Troubleshoot hardware and software issues.
Support printers and scanners.
Assist users with Microsoft Office and Outlook issues.
Perform IMAC activities (Install, Move, Add, and Change).
Replace hardware components such as RAM, SSDs, keyboards, and batteries.
Support user login and password-related issues.
Coordinate with remote support teams when required.
Update service tickets and submit site visit reports.
Basic Network Knowledge
Basic understanding of IP Address, DHCP, DNS, and Subnet Mask.
Connect devices to wired and wireless networks.
Perform basic network troubleshooting.
Test and replace Ethernet cables.
Identify network port issues and coordinate with the network team.
Basic knowledge of switches and routers.