Job Description – Executive – Retail Customer Care (Non-Voice Process)

Job Title: Executive – Retail Customer Care (Non-Voice)
Employment Type: Off-Roll
Department: Retail Customer Service
Location: Mohan Nagar , Delhi
Salary: ₹2.40 LPA

Job Responsibilities
Handle customer queries, requests and complaints through non-voice channels such as email, chat and CRM/ticketing platforms.
Understand customer concerns and provide appropriate resolutions within the defined TAT.
Coordinate with internal departments to ensure timely resolution of customer requests.
Provide accurate and standardised responses while maintaining defined quality standards.
Update and maintain customer interactions, complaints, enquiries and requests in CRM systems.
Achieve individual and team-level quality and productivity targets.
Analyse customer requests and escalate issues wherever required.




Maintain professional communication and ensure a positive customer experience.

Eligibility Criteria
Education: Graduate
Age: 18–25 years
Experience: Preferably 1 year of experience in a customer service workplace
Customer service/BPO experience preferred
Solid written English communication skills
Valuable analytical and problem-solving abilities
Proficiency in MS Excel and MS Word
Comfortable working with CRM/ticketing systems
Willingness to work in flexible shifts
Quick learner with positive work ethics.

Candidate Profile

Candidates with good written communication, customer service orientation, typing skills, basic MS Office knowledge and the ability to handle customer queries through email, chat and other non-voice channels.

Pay: ₹10,093.32 - ₹22,000.00 per month

Work Location: In person

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