Manage end-to-end IT service delivery and infrastructure operations.
Own SLA/KPI performance, incident management, escalations, and service improvement.
Act as the key interface between clients, internal teams, OEMs, and vendors.
Lead customer reviews, service reporting, RCA, and governance meetings.
Drive ITIL-based Incident, Problem, Change, and Service Management practices.
Lead, mentor, and develop service delivery and technical support teams.
Ensure smooth project-to-operations transition and operational readiness.
Identify risks, resolve critical issues, and drive continuous service improvement.
Support presales, technical discussions, and customer engagements.
Ensure compliance with security, process, and operational standards.

Required Skills & Experience
Experience in IT Service Delivery, Managed Services,



or Systems Integration.
Solid knowledge of ITIL, ITSM, SLA/KPI management, Incident & Problem Management.
Positive understanding of servers, storage, networking, cloud, virtualization, backup, and security.
Robust leadership, client management, communication, and problem-solving skills.
Experience managing enterprise or government customers.
Proven ability to manage teams, vendors, multiple priorities, and critical escalations.
ITIL certification is preferred.

Pay: ₹60,000.00 - ₹65,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Service Delivery Manager Mumbai
🏢 Three Ess Computer Services (I
📍 Mumbai