Location: Jaipur
Department: Hospital Call Center / Patient Support
Experience: Minimum 6 months as a Team Leader

We are looking for a responsible and people-oriented Team Leader to manage and supervise our hospital call center operations.

Key Responsibilities
Manage and supervise the call center team and daily operations.
Monitor team performance, attendance, productivity, and call quality.
Ensure timely and accurate handling of inbound and outbound patient calls.
Guide team members in handling patient queries, appointments, follow-ups, and escalations.
Conduct regular team briefings and provide on-job coaching.
Prepare and maintain daily/weekly/monthly performance reports.
Coordinate with hospital departments for timely resolution of patient-related queries.
Handle escalations professionally and ensure proper closure.
Maintain discipline and ensure adherence to hospital and company processes.





Requirements
Minimum 6 months of experience as a Team Leader in a call center/BPO/customer support setting.
Experience in hospital/healthcare call center operations will be bonus.
Good communication and interpersonal skills.
Good knowledge of MS Excel and basic reporting.
Ability to manage a team and handle escalations.
Strong organizational and problem-solving skills.
Comfortable working in rotational shifts, if required.

What We’re Looking For

Someone who can lead from the front, manage people effectively, maintain service quality, and ensure smooth day-to-day call center operations.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:
Adaptable schedule

Work Location: In person

📌 Team Leader – Hospital Call Center Location Jaipur
🏢 Verve Assistance
📍 Jaipur