Why This Role Exists at Spolto

Every excellent sports experience begins with a great coach. At Spolto, coaches aren't vendors, they're the engine of everything we build. Our mission is to help 1 million Indians become more active through structured sport, and the only way to do that at scale is to build India's most trusted, best-supported network of coaches.

That's where you come in. As a Coach Experience Associate, you own the coach journey end to end: from the day a coach joins Spolto to every session they deliver on the ground. You'll be the person who turns raw coaching talent into a reliable, high-quality supply network that powers exceptional experiences across Pune and Mumbai.

What You’ll Own
Onboarding — bring the best coaches into the network
Run the complete coach onboarding journey: screening, documentation, verification, and orientation
Ensure every new coach understands the Spolto way: our standards, our systems, and our promise to members
Own onboarding turnaround time so coaches go from signed-up to session-ready, fast
Training — set every coach up to succeed
Deliver structured training on session quality, member engagement, safety protocols, and Spolto's coaching frameworks




Build and refine training material as we learn what makes coaches excel
Identify skill gaps early and create development pathways for coaches to grow within the network
Deployment — put the right coach in the right place, every time
Work with the ops team to match coaches to venues, programmes, and member needs across the city
Ensure sessions start on time, every time: coverage, backups, and schedule integrity are yours
Manage coach availability, utilisation, and readiness so supply always meets demand
Experience — make quality non-negotiable
Be the primary point of contact for the coach community; resolve queries quick and keep coaches motivated
Track coach performance against quality standards and step in early when something's off
Close the loop with Customer Success and Growth teams so member feedback flows back into coach development
Champion the coach's voice inside Spolto, because a great coach experience creates a excellent member experience

Learning firsthand how a consumer startup builds and scales city by city.

Pay: ₹450,000.00 per year

Work Location: In person

📌 Coach Experience Associate Pune (India)
🏢 Spolto
📍 India