Front Office Supervisor – Auramah Valley

Location: Auramah Valley
Department: Front Office
Experience: 2–4 Years
Industry: Hospitality / Resort / Luxury Property
Employment Type: Full-Time

Job Summary

We are looking for a Front Office Supervisor to oversee daily front office operations and ensure an exceptional guest experience. The ideal candidate should have robust communication, leadership, and guest-handling skills with hands-on experience in hotel/resort front office operations.

Key Responsibilities
Supervise daily Front Office operations, including check-in, check-out, room allocation, and guest requests.
Welcome guests and ensure a warm, professional, and personalized experience.
Handle guest queries, complaints, and service recovery effectively.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments for smooth operations.
Lead, guide, and monitor Front Office team members during shifts.
Conduct shift briefings and ensure proper shift handovers.
Maintain accurate guest records, billing, cash handling, and Front Office documentation.
Ensure proper use of PMS and adherence to SOPs,



company policies, and service standards.
Monitor grooming, discipline, attendance, and overall team performance.

Candidate Profile
Diploma/Degree in Hotel Management, Hospitality, or a related field.
2–4 years of Front Office experience, preferably in a hotel, resort, or luxury hospitality setting.
Supervisory experience will be an advantage.
Good communication skills in English and Hindi.
Knowledge of PMS and MS Office.
Strong guest-handling, leadership, and problem-solving abilities.
Qualified grooming and a customer-focused attitude.
Willingness to work in shifts, weekends, and holidays.

Why Join Us?

Be part of the hospitality team at Auramah Valley, working in a premium residential and hospitality environment with opportunities to grow and develop your career.

Interested candidates can apply with their updated CV.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
Flexible schedule
Food provided
Provident Fund

Work Location: In person

📌 Front Office Supervisor Shimla
🏢 Imperial Realty & Developments Private
📍 Shimla