Key Responsibilities
Monitor and track active shipments throughout the Over-the-Road (OTR) journey.
Maintain regular communication with carriers, drivers, and internal operations teams.
Obtain and update pickup, delivery, and in-transit status.
Follow up on check calls, arrival, departure, and delivery updates.
Identify and escalate delays, breakdowns, detention, layovers, and other shipment exceptions.
Coordinate with carriers to ensure on-time pickup and delivery.
Update transportation management systems (TMS), tracking portals, and internal trackers accurately.
Maintain proper records of shipment movements, carrier communications, and operational updates.
Support the team in resolving issues related to PODs, tracking, and delivery confirmations.
Ensure compliance with company processes and customer communication standards.
Coordinate with the Carrier Sales, Operations, and Customer Support teams as required.