We are looking for an experienced and result-oriented Call Center Manager to manage the clinic’s telecalling/customer support team. The candidate will be responsible for generating appointments, improving patient conversions, monitoring team performance, and ensuring excellent customer service.

Key Responsibilities
Manage and supervise the call center/telecalling team.
Handle inbound and outbound calls from patients and leads.
Generate appointments for skin, hair, laser, PRP, hair transplant, and other clinic services.
Follow up with leads and missed appointments to improve conversions.
Monitor daily calls, appointments, conversions, and revenue performance.
Set targets and KPIs for telecallers and track individual performance.
Train, coach, and motivate the team to achieve targets.
Ensure proper lead management and timely follow-ups.
Coordinate with clinic managers, doctors, and front-office teams.
Handle patient queries, complaints, and escalations professionally.
Prepare daily, weekly, and monthly performance reports.
Maintain accurate records of leads, follow-ups, appointments, and conversions.
Monitor call quality and ensure skilled communication with patients.




Implement strategies to improve lead-to-appointment and appointment-to-visit conversion.
Ensure excellent patient experience throughout the calling process.

Required Skills
2+ years of experience in call center/telecalling/team management, preferably in healthcare, skin & hair, or aesthetic clinics.
Solid communication and interpersonal skills.
Excellent team-handling and leadership abilities.
Valuable sales and conversion skills.
Target-oriented and performance-driven approach.
Ability to handle customer complaints and difficult situations.
Good knowledge of CRM/lead management systems.
Basic knowledge of MS Excel and reporting.
Ability to coordinate with multiple clinic branches.

Key Performance Indicators (KPIs)
Number of calls and follow-ups completed.
Appointments generated.
Lead-to-appointment conversion.
Appointment-to-visit conversion.
Revenue generated through call center leads.
Follow-up efficiency.
Team productivity and call quality.

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Call Center Manager Banjara Hills
🏢 fab skin and hair clinic
📍 Banjara Hills