Job Summary
UK based company dealing with customers of online store
Follow up (with suppliers & courier) to ensure that appropriate actions are taken on customers' requests.
Ability to listen carefully and understand British accent

Responsibilities and Duties
Answer calls professionally to provide information about products, take/ cancel orders, or obtain details of complaints.
Conduct regular outbound sales and follow-up calls to generate sales prospects, convince customers to complete purchases, and encourage product reviews in line with company targets.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Willingness to solve customers’ problems
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Experience, Skills and Qualifications
Fluent in English
Excellent communication skills and ability to learn
Knowledge of internet and ability to use Microsoft Office and email to quickly look up customer information

Job Type: Full time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Care / Customer Service / Customer Support Adajan
🏢 Furniture World UK
📍 Adajan