Job Summary
Planning and Implementation of all the retrofits/maintenance overhauling of products at Customer site
Secure product performances by monitoring and implementing the containment actions, troubleshooting etc.
Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
Improve Customer response time
Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Responsibilities
Deliver warranty services from delivery of the product to the end of warranty period
Support during the commissioning of the Product/System on train and Locomotive
Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
Provide support to Engineering Quality team for effective problem solving
Ensure availability and use of special tools for Warranty Customer support
Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul




Ensure feedback of field experience at all stages to improve reliability of the products
Challenge Customers claim and establish authenticity of customer warranty claim
Responsible of EHS (Environment, Health and Safety) organization deployment
Participate actively in QRQC (Quick Response Quality Control) process Failure Reporting Analysis Corrective Action System (FRACAS)
Periodic reporting of the open points of Customer and follow ups till the action is closed.

Education

B.Tech/Diploma - Electrical or Mechanical

Skilled Experience

5 to 8 years as Service Engineer

Key Competences
Should have very valuable communication skill in English and Hindi/Regional language
Strong analytical skills ,Flexible attitude to work in changing setting , Presentation skills
Should have good technical understanding of electrical and pneumatic circuits. Relevant rolling stock experience is preferable
IT literate and fully conversant with all Microsoft office applications
Ready to travel frequently , Customer oriented

Languages

English, Hindi, Regional language

📌 Field Service Engineer Hosur
🏢 Wabtec
📍 Hosur