Role & responsibilities
Owner & Partner Management
Manage the assigned portfolio of property owners and prevent churn by proactively resolving partner issues.
Revenue & Occupancy
Generate revenue by ensuring rooms are available for sale and driving occupancy through booking conversions.
Customer & Guest Experience
Ensure positive customer and guest experience across the cluster, with a special focus on properties that are performing poorly.
Collections
Ensure timely collection of outstanding payments from portfolio clients.
Issue Resolution
Resolve issues between property owners, customers, and internal stakeholders.
Market Insights
Regularly share feedback on market conditions, trends, competition, pricing, and other factors affecting business on the ground.
📌 Hotel Operations Manager Hyderabad
🏢 OYO
📍 Hyderabad