Role & responsibilities

For Technical Product Support Engineer Fresher, you can use the following in the Naukri Roles & Responsibilities section:

Roles & Responsibilities
Provide technical and product support for Microsoft-related products and services.
Understand and troubleshoot basic computer, Windows, software, hardware, and connectivity issues.
Handle customer/user queries and provide appropriate technical solutions.
Perform basic network troubleshooting, including Wi-Fi and internet connectivity issues.
Identify, analyze, and resolve basic technical problems within defined support procedures.
Escalate complex or unresolved issues to the appropriate technical team.
Provide explicit and qualified communication to customers/users.




Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
Follow standard support processes, SLAs, and quality guidelines.
Work closely with internal teams to ensure timely resolution of technical issues.
Continuously learn and develop knowledge of Microsoft products, technical support processes, and troubleshooting techniques.
Complete the required 1–2 months of training in Mysuru and work from Hyderabad after successful completion of training.

📌 Technical Product Support Engineer Hyderabad (India)
🏢 Pi Square Technologies
📍 India