Role & responsibilities
Exceptional written and verbal communication skills with a qualified, empathetic, and patient tone.
Proficiency with CRM tools (e.g., Zendesk, Salesforce, HubSpot), helpdesk software, and general computer navigation.
Robust critical thinking skills with the ability to handle high-pressure customer complaints calmly and resourcefully.
Ability to thrive in a structured shift workplace and manage multi-tasking