Service Delivery Manager

Location: Ambatur

Experience : 15+ years

Key Responsibilities
Manage end-to-end datacenter service delivery for Database/OS/VMWare/Middleware/DCO support operations.
Lead and mentor the support teams, ensuring timely resolution of incidents and service requests.
Ensure high availability, performance, and reliability of client support environments.
Monitor and manage SLA / KPI commitments for support services.
Client facing role and a primary point of contact for clients and stakeholders regarding service delivery.
Oversee incident, problem, and change management processes in line with ITIL practices.
Coordinate with infrastructure, application, and development teams for issue resolution and system improvements.
Prepare and present service reports, operational metrics, and monthly service review governance updates to Client stakeholders.




Drive continuous improvement initiatives to enhance system performance and operational efficiency.

Required Skills
Robust experience in Oracle Database and/or OS Support.
Experience managing various support teams and service delivery operations.
Robust understanding of ITIL processes (Incident, Problem, Change Management).
Valuable understanding of Risk management and internal/external Audit aspects.
Excellent stakeholder management and client communication skills.
Ability to manage multiple projects, teams, and service commitments.

Preferred Qualifications
Bachelors degree in Computer Science / IT / Engineering or equivalent.
Certifications on DB/OS will be an added advantage.

📌 Senior Manager Datacenter Service Management Chennai Candidates
🏢 Clover Infotech
📍 Chennai