Role & responsibilities
Managing a team of ground Field Executives for effective & productive recovery of overdue amounts from default customers through planned visits to customer addresses
Ensure proper planning for effective recovery through solid execution; guide and motivate the field team to reach monthly targets
Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same




Ensure agents regularly attend all meetings, AHMs, and training sessions as required
Highlight accounts requiring legal action and following process on the same
Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

📌 Field Debt Manager Ludhiana
🏢 Veerwal Getwork Services
📍 Ludhiana