Job Description
Job Summary
nWe are seeking a customer-focused and proactive Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels, including phone, email, chat, and social media.
nKey Responsibilities
n
n
Respond to customer inquiries via phone, email, chat, and other support channels.n
Resolve customer complaints and provide appropriate solutions within established timelines.n
Maintain accurate records of customer interactions in the CRM system.n
Escalate complex issues to the appropriate departments when necessary.n
Provide product and service information to customers.n
Follow up with customers to ensure issues are fully resolved.n
Meet or exceed customer satisfaction (CSAT), response time, and productivity targets.n
Collaborate with internal teams to improve customer experience.n
Stay updated on company products, services, and policies.n




Identify opportunities to improve support processes and customer satisfaction.n

nRequired Qualifications
n
n
Bachelor's degree in any discipline (preferred).n
0–3 years of experience in customer service, customer support, or a similar role.n
Excellent verbal and written communication skills.n
Solid problem-solving and conflict-resolution abilities.n
Basic computer proficiency and familiarity with Microsoft Office.n
Ability to multitask and work in a rapid-paced environment.n
Solid interpersonal skills and a customer-first mindset.n

nPreferred Qualifications
n
n
Experience using CRM tools such as Salesforce, Zendesk, Freshdesk, or HubSpot.n
Experience in BPO, SaaS, e-commerce, or technical support.n
Multilingual communication skills are an advantage.n

nKey Skills
n
n
Customer Servicen
Active Listeningn
Communication Skillsn
Problem Solvingn
Time Ma

📌 Customer Support Representative Moradabad
🏢 ShrinQ Consulting Group
📍 Moradabad