Job Description

Job Title: Community Leader

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Location: Gurgaon (Work from Office)

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Type: Full time

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Experience: 2–4 years

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Reports To: Content Head

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Why This Role Exists

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Behind every excellent parent is a robust support system.

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At Parentune, we're building that system—day in, day out.

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The Community Leader role sits at the heart of this mission. You're not here to just "moderate" a forum. You're here to build a real-time, high-trust, high-retention parent community—across platforms, age buckets, and needs.

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From resolving queries at record speed to running expert-led sessions and scaling parent-to-parent conversations, this role is for someone who wants to create daily value—and see that value reflected in a parent's relief, action, and return.

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What You'll Own

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End-to-end parent engagement across age buckets (Pregnancy, Newborn, Toddler, School-Going).
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CSE team leadership across English, Hindi, and regional touchpoints, managing Daily Sheets and Response Time standards.
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Onboarding and logistics for Doctors, Experts, video shoots, blog reviews, and "Ask Doctor" sessions.
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Community recognition initiatives (such as Parentune ProParent) and brand campaigns (e.g., Sebamed, Nestle) with activity trackers and payouts.
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Monetization alignment for Parentune Pro/Plus memberships, paid expert sessions, and courses.
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Who You Are
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A community-first thinker - you know the difference between reach and retention
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Sharp at listening - you decode what parents don't say
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Fast, dependable, and detail-obsessed - you follow through on every conversation thread
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You've run WhatsApp or app communities, and you know what makes users come back
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You're at ease speaking with Parents, Doctors, and Experts and can hold your ground
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Bonus if You've

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Worked in a startup, maternal/healthcare brand, have built communities, and have an expert onboarding background, are a parent yourself - you'll kno

📌 Community Leader Gurugram (India)
🏢 parentune.com
📍 India