KEY RESPONSIBILITIES
Independently troubleshoot and resolve onsite IT incidents and service requests.
Provide skilled, responsive, and high-quality VIP user support.
Deliver end-to-end support for Digital Bar / Walk-in Centres, including quick fixes and device swaps.
Support Boutique IT settings and applications.
Provide hands-on support for POS systems, barcode scanners, payment peripherals, and related equipment.
Provide meeting room and AV support, including Microsoft Teams, Zoom, and other vendor equipment.
Act as a hands-and-eyes support for server and network teams when required.
Manage printer and MFP support, including coordination with remote support teams and external vendors.
Support PC refresh and hardware replacement activities, including:
Device staging and testing
Device deployment and replacement
Planning and end-user communication
Data migration support, where applicable
Decommissioning and return of old devices
Maintain accurate CMDB and IT asset records during device moves, changes, and refresh activities.




Maintain and manage local IT stock and inventory.
Record tickets for all activities performed during routine onsite support operations.
Ensure incidents and service requests are handled in accordance with agreed SLAs and KPIs.
Promote remote resolution where possible to reduce unnecessary onsite dispatches.
Educate users on available self-help options and remote support tools.
Identify opportunities for automation and process optimization.
Collaborate with relevant IT teams to automate recurring onsite support activities, including device management, printing, meeting room support, and server support.
Support local IT projects, initiatives, and infrastructure activities.
Handle technical escalations and coordinate with relevant support teams.
Conduct end-user training and current-user induction sessions.
Work closely with internal teams, vendors, and stakeholders to ensure timely resolutio

📌 Desktop Support Engineer Sanand
🏢 Excis Compliance
📍 Sanand