Job Description
Position: Sr./Engagement Manager
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nNature of work:
nResponsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.
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nRole definition:
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nBusiness
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Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)n
Positioning Newgen’s Product and/or services to the customers.n
Identify continuous growth opportunities for new business as per account expansion target.n
Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.n
Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, current business prospects and the Booking-Billing-Collection figure as per account expansion target.n




Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.n
Build proposals for the current opportunities and involve CRM / Business Head, as needed.n
Create, review and periodic update of all opportunities at Salesforce.com.n
Follow the OEA process and guidelines.n
Build relationship with Key Decision Makers as well as Users.n

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nCustomer Satisfaction
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Manage customer satisfaction and ensure high customer satisfaction.n
Ensure for every delivery Client Sign-Off and acceptance are in place.n
Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)n

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nCustomer Retention
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Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.n

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nImplementation
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Responsible for the end-to-end delivery – takes over fr

📌 Senior Engagement Manager Noida (India)
🏢 Newgen Software
📍 India