Job Description

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center Contact Center Agents. The ideal candidates will possess solid communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

n

Key Responsibilities:

n

n
Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.
n
Provide effective customer service through voice, email, or chat communication.
n
Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
n
Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
n
Maintain consistent communication with customers to ensure prompt and accurate resolution.
n
Collaborate with internal teams to address and resolve issues effectively.
n
Follow service level agreements (SLAs) to deliver timely and efficient customer support.
n

n

Required Qualifications:





n

n
Any Graduate (Preferred), 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
n
Solid verbal and written communication skills.
n
Ability to handle customer interactions with professionalism and empathy.
n
Knowledge of Salesforce or other ticketing tools is an added advantage.
n
Immediate joiners are preferred.
n
Flexibility to work in rotational shifts and rotational week-offs.
n

n

Advantages :

n

n
A one-way drop facility is provided to employees, for female employees whose shift ends after 8:00 PM, and for male employees after 11:00 PM.
n
Rotational Shift and weekly off (Hours of Operations IST Timings 07:00 am to 00:30 am)
n
Contact centre operates on Fixed Holidays, and employees can avail Comp Off as per policy
n

📌 Contact Center Agent Hyderabad
🏢 Latinem Private
📍 Hyderabad