Job Description

This is a Role with SugarFit (CultFit Family Company)

n

Role Summary:

n

The Program Manager oversees daily clinic operations, drives revenue growth, and ensures high-quality patient care. You will manage clinic staff, optimize workflows, and hit financial and operational targets.

n

Key Responsibilities:

n
Day-to-Day Operations:

n

n
Manage daily clinic workflows to ensure smooth patient flow and short wait times.
n
Oversee facility maintenance, medical equipment upkeep, and inventory management.
n
Solve operational bottlenecks quickly to keep staff and patients satisfied.
n
Maintain compliance with local health, safety, and medical regulations.
n

n
Revenue & Financial Management:

n

n
Monitor clinic budgets, track daily revenues, and control operational costs.
n
Identify prospects to increase revenue through service expansion or patient volume.
n
Oversee medical billing, insurance claims, and debt recovery processes.
n
Review financial reports weekly and monthly to meet profit goals.
n

n
Staff Leadership & Training:

n

n
Hire, train, and supervise front desk staff, nurses, and administrative personnel.
n




Set performance goals for team members and conduct regular reviews.
n
Create staff schedules to ensure proper coverage during peak hours.
n

n
Patient Experience & Quality:

n

n
Handle patient feedback, resolve complaints, and improve satisfaction scores.
n
Implement quality standards for medical and non-medical services.
n

n

Requirements & Qualifications:

n

n
Education: Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's preferred).
n
Experience: 3 - 5 years of experience in clinic management, healthcare operations, or medical practice administration.
n
Skills: Robust knowledge of medical billing, financial budgeting, and staff leadership.
n
Software: Proficiency in Electronic Health Records (EHR) systems and clinic management software.
n

n

Key Performance Indicators (KPIs):

n

n
Patient satisfaction scores (NPS/CSAT)
n
Revenue growth and budget adherence
n
Staff retention and productivity
n
Reduction in patient wait times and billing errors
n

📌 Program Manager Healthtech Bengaluru
🏢 TAAS Partners
📍 Bengaluru