TPosition Title:

IFS FSM Consultant – External Integration

Experience Level:

5–6 Years

Role Overview

We are seeking an experienced IFS FSM Consultant with strong expertise in External Integrations and Support. The ideal candidate will have hands-on experience working with oil & gas integrations (IOCL, HPCL, BPCL, Nayara) and a solid understanding of FSM support processes, including request handling and issue resolution.

Key Responsibilities
Design, implement, and support IFS FSM External Integrations with IOCL, HPCL, BPCL, and Nayara.
Handle integration-related incidents, enhancements, and troubleshooting.
Manage and resolve Request Creation issues within IFS FSM.
Diagnose and fix OTP-related issues impacting field operations or user workflows.
Provide L2/L3 support for FSM applications ensuring system stability and performance.
Collaborate with business and technical teams to analyze requirements and implement solutions.
Perform root cause analysis and provide permanent fixes for recurring issues.

Required Skills & ExpertiseCore Skills
Strong experience in IFS FSM implementation and support.




Hands-on experience in external system integrations, particularly with oil & gas sector clients.
Expertise in handling Request Creation processes, OTP troubleshooting, and integration issues.

Functional Knowledge
Configuration (Business rules, workflows, forms)
Dashboard & Reporting
Inventory Management
Service Requests / Work Orders

Technical Skills
Understanding of API-based integrations (REST/SOAP)
Knowledge of middleware/integration frameworks
Ability to analyze logs and integration errors
Familiarity with databases (SQL preferred)

Soft Skills
Robust analytical and problem-solving abilities
Valuable communication and stakeholder management skills
Ability to work independently and in a team environment
Proactive approach to issue resolution

Preferred Qualifications
Experience in Oil & Gas domain integrations
Prior experience in production support settings
Certification in IFS FSM (if available)

📌 Ifs Fsm Integration Specialist Bengaluru
🏢 Zorba Consulting India
📍 Bengaluru