Job Description

Education : B.Com / M.Com/Diploma in Logistics & SCM

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Experience : 5 to 6 Years of skilled experience

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Key activities :

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Receipt of Purchase orders from end customers (OEM's, Distributor etc)
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Scrutiny of orders for correctness and completeness for agreed terms and conditions (Payment term, Delivery term, Currency, Price, Trade discount etc)
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Booking of sales orders in SAP, based on normal or special pricing and send order acknowledgment copy to customer on time
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Aligning with Sales / Factory / Customer for any special actions on the orders
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Logistics co-ordination for shipments
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Communication to customers on order status, open orders and Priority order status on time to time.
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Checking and updating the customers master data on time to time in SAP in consultation with Commercial team
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Handling of customer complaints & return shipment
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Keeping monthly track of MIS and defined KPI's
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Monitoring accuracy of orders placed by customer and timely updating to management
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Sharing DN report with Distributor for complete shipment consolidation
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On time sharing of DN details from Germany warehouse to get the FF details from customer
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Issuing Proforma invoice to Advance customer & follow up for payment before releasing the DN
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Responsible for customer's EDI management as & when / where applicable
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📌 Customer Service Officer Mumbai
🏢 TDK Electronics
📍 Mumbai