About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary:

We are seeking a IT Service Desk Analyst to manage and triage IT tickets, troubleshoot user access issues, and provide support across Microsoft 365, Entra ID, MFA, STORIS, and NextGen. The role requires coverage during US retail hours, including Saturday and Sunday,



as ticket volumes peak on weekends. The ideal candidate should have help desk experience, strong M365/Entra ID knowledge, explicit English communication skills, and experience with Tenable or similar patching tools.

Responsibilities
2+ years of experience in IT Help Desk / Technical Support
Own the front of our ticket queue in Zoho Desk and triage what comes in
STORIS and NextGen unlocks, stuck orders, password and MFA resets
Current hire and termination setup across M365, STORIS, NextGen and Paylocity
M365 licensing and distribution lists
Escalate anything outside the runbook, and write the runbook as they go
Help desk experience in a real ticketing tool
Microsoft 365 and Entra ID admin: users, groups, licensing, MFA
Patching experience with Tenable, at least one of them
Transparent English, since most of this is explaining a fix to a store manager mid-shift
No STORIS experience needed, we'll train tha

📌 It Service Desk Analyst Surat
🏢 RHC India
📍 Surat