n
Own end-to-end client onboarding, customer support, and relationship management activities.
n
Manage multi-channel customer support operations (email, chat, and phone) while ensuring SLA adherence.
n
Handle client onboarding processes and provide technical support related to CRM platforms.
n
Lead, mentor, and manage support agents along with day-to-day support operations.
n
Resolve customer escalations in a timely and effective manner to ensure high customer satisfaction.
n
Track, analyze, and report support metrics to identify areas of improvement and optimize processes.
n
Collaborate closely with product and technology teams to resolve issues and enhance overall customer experience.
n
n
Requirements :
n
n
3–4+ years of experience in customer support, client success, or operations roles.
n
Hands-on experience in client onboarding and technical support for CRM platforms.
n
Experience managing support teams and defining support processes.
n
Solid analytical, reporting, and problem-solving skills.
n
Excellent verbal and written communication skills.
n
Prior experience in fintech, BNPL, or SaaS settings is preferred.
n
Startup experience is a plus.
n
Prior experience supporting UK/US time zones is highly preferred.
n