Handle customer queries and provide effective solutions to international customers through voice/email/chat support. Assist customers with product, service, billing, and account-related concerns while maintaining high standards of customer satisfaction.
Key Responsibilities:
Handle customer interactions with international clients.
Understand customer concerns and provide accurate resolutions.
Maintain qualified communication and follow quality standards.
Update customer information and interaction details in the system.
Meet defined productivity, quality, and customer satisfaction targets.
Escalate complex issues to the appropriate team when required.