CORE RESPONSIBILITIES
Greet and assist walk-in customers professionally
understand customer needs and suggest suitable tooling solutions ( standard or customs)
Provide technical support and basic guidance
Maintain Inventory visibility and suggest alternatives when stock is low
Prepare quotations, invoices and generate Sales orders in ERP or billing systems.
Follow up with existing customers for repeat orders or tool replacement.
Handle queries related to GST billing, pricing and tool specs.
Communicate recent launches, offers and product updates.
coordinate with internal team for delivery and stock status
SOFT SKILLS REQUIRED
Customer-first approach
Patience and active listening
team coordination
Time Management under walk-in pressure
Problem solving on-the-go (Especially when customers need urgent alternatives)
ADDITONAL RESPONSIBILITIES
Removal and placement of stock in racks as per the order and material received
Reporting daily - walk-ins and counter sales.
Collecting feedback from walk-in users and reporting them in data
Helping identify potential leads for field sales or follow up by technical engineers
Managing GST and related customer clarifications.