Job DescriptionEnterprise Platform Administrator / Consultant – ServiceNow & SalesforcePosition OverviewWe are looking for an Enterprise Platform Administrator / Consultant with hands-on knowledge of ServiceNow and Salesforce to configure, administer, automate, integrate, and continuously improve enterprise service management and customer operations platforms.The successful candidate will work across both platforms, translating business requirements into scalable configurations, workflows, integrations, and governed platform solutions. The role requires a strong understanding of IT Service Management (ITSM), CRM, platform administration, automation, scripting, data security, integration, testing, and release management.Key ResponsibilitiesServiceNow Administration & ConfigurationAdminister and configure ServiceNow instances, including tables, forms, lists, roles, groups, ACLs, notifications, and scoped applications.Configure and support ITSM processes including:Incident ManagementProblem ManagementChange EnablementRequest FulfilmentService Level ManagementWork with the CMDB and Common Service Data Model to maintain service-aware processes.Configure UI and data policies, client scripts, business rules, notifications, and other platform components.Develop and maintain ServiceNow applications using Studio and App Engine Studio.Build workflows and automations using Flow Designer and IntegrationHub.Configure Service Catalog items, record producers, approvals, and Virtual Agent topics.Develop and troubleshoot server-side scripts using GlideRecord and related ServiceNow APIs.Create and consume REST APIs and work with Import Sets and Transform Maps.Salesforce Administration & DevelopmentConfigure Salesforce objects, fields, record pages, relationships, profiles, permission sets, sharing rules, and field-level security.Design scalable Salesforce data models using lookup, master-detail, and junction relationships.Build business automation using Salesforce Flow Builder.Configure validation rules, duplicate management, approval processes, reports, and dashboards.Develop Apex classes, triggers,



and automation where declarative capabilities are insufficient.Write efficient SOQL queries and bulk-safe DML operations.Develop and maintain Lightning Web Components.Implement appropriate unit testing and asynchronous processing.Integration & Data SynchronisationDesign and implement integrations between ServiceNow and Salesforce.Work with authenticated APIs, OAuth 2.0, named credentials, callouts, and platform events.Design canonical data models and appropriate integration patterns.Configure and support middleware/orchestration solutions such as n8n or MuleSoft.Design conflict-safe data synchronisation, including duplicate, retry, loop, and failure handling.Monitor integrations and troubleshoot data and API issues.Governance, Testing & Release ManagementFollow platform governance and enterprise architecture standards.Manage platform changes across development, testing, and production environments.Work with ServiceNow Update Sets and Salesforce Change Sets/packages.Develop and execute automated and unit tests.Support release pipelines and controlled deployment processes.Maintain technical documentation, configuration records, integration documentation, and solution designs.Participate in design reviews and platform governance forums.Consider licensing, platform cost, maintainability, security, and upgrade impact when proposing solutions.Required Skills & ExperienceHands-on experience with ServiceNow administration/configuration.Hands-on experience with Salesforce administration/configuration.Strong understanding of ITIL 4 and ITSM concepts.Understanding of CRM processes and enterprise customer operations.Experience with ServiceNow:Tables and formsRoles and ACLsFlow DesignerService CatalogBusiness RulesClient ScriptsGlideRecordIntegrationHubREST APIsImport Sets / Transform MapsCMDBExperience with Salesforce:Objects and data modellingProfiles and Permission SetsSharing and securityFlow BuilderApexSOQLTriggersLightning Web ComponentsUnderstanding of REST APIs, JSON, authentication, and integration patterns.Experience with Git and version-control practices.Experience using tools such as Postman and Visual Studio Code.Ability to analyse business requirements and translate them into platform solutions.Strong troubleshooting, documentation,



and stakeholder communication skills.Preferred / Good-to-Have SkillsServiceNow Certified System Administrator or relevant ServiceNow certification.Salesforce Administrator certification and/or Salesforce Platform Developer certification.Experience with ServiceNow App Engine Studio.Experience with Salesforce CLI.Experience with GitHub Actions or CI/CD pipelines.Experience with MuleSoft Anypoint Platform or n8n.Knowledge of Common Service Data Model (CSDM).Experience designing cross-platform integrations.Familiarity with automated testing and enterprise release management.Basic JavaScript or Python knowledge.Educational QualificationBachelor's degree or equivalent qualification in Computer Science, Information Technology, Engineering, Business Systems, or a related discipline.Relevant qualified certifications in ServiceNow, Salesforce, ITIL, or enterprise platforms are an advantage.Key CompetenciesEnterprise platform thinkingITSM and CRM process understandingPlatform configuration and administrationWorkflow and process automationScripting and application developmentAPI and systems integrationData modelling and securityTroubleshooting and root-cause analysisTesting and quality assuranceRelease and change managementTechnical documentationStakeholder and business communicationTypical DeliverablesConfigured ServiceNow and Salesforce platform componentsITSM workflows and automationSalesforce flows and business automationScripts, Apex, and Lightning Web ComponentsServiceNow–Salesforce integrationsData synchronisation mechanismsTest cases and automated testsTechnical and configuration documentationDeployment packages and release documentationPlatform governance and support documentationSuccess ProfileThe ideal candidate is comfortable working between business processes and technology. They should be able to understand a business requirement, determine which platform should own the process or data, configure the solution where possible, develop code where necessary, integrate systems safely, test the result, and deploy it through a controlled release process.This role is particularly suited to professionals working as Platform Administrators, Enterprise Consultants, ServiceNow Administrators, Salesforce Administrators, Platform Developers, or Cross-Platform Technology Consultants.

📌 Job Description (Chennai)
🏢 TECEZE
📍 Chennai