Location: Balewadi High Street, Pune

Department: Front Office / Guest Experience

Reports to: Front Office Manager / Hotel Manager

We’re looking for a warm, confident and people-first Front Office Executive who can make guests feel at home from the moment they arrive.

What you’ll do:

- Welcome guests, handle check-ins/check-outs and manage reservations.
- Handle guest requests, queries and complaints with ownership and empathy.
- Coordinate with housekeeping, maintenance, food & beverage and other teams to ensure a smooth stay.
- Provide local recommendations and help guests make the most of Pune.
- Handle calls, Whats App enquiries, payments and basic front-office documentation.
- Proactively spot what a guest needs and solve problems rather than simply pass them on.
- Maintain a welcoming, lively and professional front desk setting.

What we’re looking for:





- Excellent communication and interpersonal skills.
- Comfortable speaking English, Hindi and preferably Marathi.
- Hospitality experience is preferred, but the right attitude matters more than a fancy CV.
- Comfortable working shifts, weekends and holidays.
- Someone who is warm, observant, solution-oriented and genuinely enjoys meeting people.

The Volantiss bit

You don't need to behave like a textbook hotel receptionist.

We want someone who can talk to a guest like a human, not a protocol.

If something goes wrong, own it. Fix it. Learn from it.

If a guest needs help, don't ask whose job it is. Just help.

Be yourself. We've got the rest.

📌 Front Office Executive (India)
🏢 Volantiss Hotels
📍 India