Monitor and improve customer satisfaction across all service interactionsReceive, track, escalate and close customer CG complaints within defined TATHandle critical complaints and coordinate with SM/CSM/Tata Motors for resolutionImprove customer retention through follow-up and proactive communication.Recover dissatisfied customers through proactive intervention and service recovery.
Expirence
2 and above in automotive field
Pay: From ₹25,000.00 per month
Perks:
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Relations Manager (India)
🏢 TATA MOTORS AND SERVICES
📍 India
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