Customer Service Executive – Travel Process

- Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, and travel-related services.
- Assist customers with booking and modifying travel itineraries as per their requirements.
- Provide accurate information on fares, schedules, policies, and travel services.
- Resolve customer concerns and ensure a smooth customer experience.
- Handle inbound customer interactions through calls, email, and/or chat.
- Coordinate with airlines, travel partners, and internal teams for issue resolution.
- Maintain accurate customer and booking records in the system.
- Meet defined quality, productivity, CSAT, and TAT targets.
- Work in day shifts with a fixed/rotational weekly off as per business requirements.

Candidate Profile

- 0–3 years of experience in Travel / BPO / Customer Service.
- Positive spoken English and customer-handling skills.
- Comfortable working in a target-driven customer service environment.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Officer (India)
🏢 Kumars House Enterprises
📍 India