About Oracura

Oracura is a modern oral care brand committed to offering high-quality, science-backed dental products. Our mission is to make oral hygiene simple, effective, and accessible through innovation, education, and awareness.

Role Overview

We are seeking a Customer Support Executive to join our expanding team. The candidate will be responsible for managing customer interactions, resolving queries and complaints, and ensuring a seamless customer experience across multiple communication channels.

Key Responsibilities

- Handle customer queries through phone calls, emails, WhatsApp, and social media platforms
- Resolve customer concerns promptly and provide suitable solutions
- Assist customers with order tracking, returns, exchanges, and product-related information
- Maintain accurate records of customer interactions and feedback
- Coordinate with internal teams for timely issue resolution
- Deliver excellent customer service and build positive customer relationships
- Support daily customer support and operational activities

Eligibility Criteria

- Graduate in any discipline




- Freshers as well as experienced candidates can apply
- Positive verbal and written communication skills
- Basic knowledge of computers and MS Office
- Strong interpersonal and problem-solving abilities

Preferred Skills

- Prior experience in customer service or e-commerce support is an added advantage
- Ability to manage multiple customer conversations efficiently
- Positive, professional, and customer-focused attitude
- Familiarity with CRM tools will be preferred

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- Customer Service: 1 year (Required)

Language:

- English (Required)

Location:

- Navi Mumbai, Maharashtra (Required)

Work Location: In person

📌 Customer Service Executive (Navi Mumbai)
🏢 Oracura Solutions
📍 Navi Mumbai