Job Title: Front Office Associate

Department: Front Office
Experience: 0–2 Years
Industry: Hospitality / Luxury Resort

Job Summary

We are seeking a friendly, professional, and service-oriented Front Office Associate to join our premium resort team. The ideal candidate will be responsible for creating exceptional guest experiences by managing check-ins, check-outs, guest requests, and front desk operations with professionalism and efficiency.

Freshers with On-the-Job Training (OJT), internship, or industrial training in hospitality are encouraged to apply.

Key Responsibilities

- Welcome guests warmly and ensure a smooth check-in and check-out process.
- Provide information about resort facilities, services, and local attractions.
- Handle guest reservations, inquiries, and requests promptly and courteously.
- Maintain accurate guest records and update in the property management system.
- Address guest concerns or complaints professionally and escalate when required.
- Coordinate with housekeeping, concierge, and other departments to ensure seamless guest service.
- Handle billing, payments,



and basic cashiering responsibilities.
- Maintain the front desk area to ensure it reflects the resort’s premium standards.
- Assist in managing guest feedback and ensuring guest satisfaction.

Qualifications

- Diploma or Degree in Hotel Management / Hospitality Management / Tourism preferred.
- 0–2 years of experience in front office operations in hotels or resorts.
- Freshers with OJT / Internship / Industrial Training experience will have an added advantage.

Required Skills

- Excellent communication and interpersonal skills.
- Solid customer service orientation.
- Professional grooming and presentation.
- Ability to multitask and work in a rapid-paced environment.
- Basic computer knowledge and familiarity with hotel management systems is an advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Kerala)
🏢 Santuario Resorts And SpaVagamon
📍 Kerala