Job Description – Customer Service Executive (CSE)

Position: Customer Service Executive (CSE)
Department: Customer Service / Operations
Industry: Healthcare & Diagnostics

Key Responsibilities:

- Handle customer/patient queries through calls and other communication channels.
- Coordinate with patients, hospitals, doctors, and internal teams.
- Provide information regarding test bookings, reports, sample collection, and related services.
- Resolve customer complaints and ensure timely follow-up.
- Coordinate with collection teams and other departments for smooth operations.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex issues to the concerned team/senior.
- Ensure positive customer experience and timely resolution of queries.

Eligibility:

- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Good communication skills in English, Hindi and/or local language.
- Basic computer knowledge.
- Good interpersonal and coordination skills.

Preferred Skills:

- Customer handling
- Communication skills
- Problem-solving
- Follow-up and coordination
- MS Office/basic computer knowledge

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 General Diagnostics International
📍 India