Job Purpose

To support the planning, coordination, and execution of employee training and development initiatives, ensuring that associates are equipped with the knowledge, skills, and service standards required to deliver an exceptional guest experience.

Key Responsibilities

- Coordinate and conduct induction and orientation programs for current employees.
- Identify training needs in coordination with HODs and prepare the Annual Training Calendar.
- Conduct training sessions on:
- Hospitality & Service Excellence
- Grooming & Hygiene
- Guest Handling & Communication
- Soft Skills
- Upselling & Cross-Selling
- Hotel Policies & SOPs
- Fire & Life Safety
- POSH and other mandatory trainings
- Brand standards and values
- Facilitate departmental training and ensure completion of SOP-based training.
- Coordinate on-the-job training (OJT) and cross-training initiatives.
- Maintain training records, attendance, feedback forms, assessments, and certificates.
- Monitor and update the Training MIS / Training Tracker.
- Conduct training effectiveness evaluations and follow up with departments.
- Assist in organizing employee engagement activities, recognition programs, and HR initiatives.
- Support internal trainers/HODs in preparing training material and presentations.
- Coordinate with external trainers and training vendors when required.




- Promote a strong learning culture across the hotel.
- Ensure compliance with hotel/brand training standards and statutory requirements.
- Assist in preparing reports and presentations for monthly/weekly training reviews.
- Support audits related to training documentation and HR compliance.
- Stay updated with current hospitality trends and develop relevant learning interventions.

Candidate Profile

Education:

- Bachelor's degree/Diploma in Hotel Management, Hospitality, HR, or a related field.
- Certification in Training & Development/L&D; will be an advantage.

Experience:

- 2–4 years of experience in Training/L&D; in the hospitality industry.
- Candidates with strong Front Office, F&B; Service, Housekeeping, or HR experience with training exposure may also be considered.

Key Skills

- Excellent communication and presentation skills
- Strong facilitation and classroom-training skills
- Hospitality/service orientation
- Good interpersonal and relationship-building skills
- Training needs analysis
- Content and presentation development
- MS Office / PowerPoint / Excel
- Good documentation and MIS skills
- Ability to engage employees at different levels
- Strong organizational and time-management skills

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Training Executive (Hospitality Background) (India)
🏢 Radisson® Hotel, Mumbai Andheri MIDC
📍 India