Job Description

- Guest Check-in and Check-out: Welcome guests, verify bookings, assign rooms, collect payment, and issue room keys.
- Reservation Management: Handle current bookings, changes, and cancellations via phone, email, or software.
- Guest Services and Support: Answer questions about hotel amenities, resolve complaints calmly, and provide local tourist information.
- Department Coordination: Communicate with Housekeeping regarding room cleaning statuses and with maintenance for repair requests.
- Administrative and Cash Duties: Maintain accurate guest records, balance shift transactions, and process secure billing.
- For colleagues applying outside of Kerala, Police Clearance Certificate is mandatory.
- The shifts will be 9-10 Hours and will be rotational shifts which includes morning, evening and nights

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Front Office) (Kochi)
🏢 Ezekiel House Residence and Cafe (Sister Property of CGH)
📍 Kochi