Role description

Senior ServiceNow Developer

Location: All UST Locations
Experience: 6+ Years

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in IAM, ITSM, HAM, and Employee Center. The candidate will be responsible for developing, customizing, integrating, and maintaining ServiceNow solutions while ensuring platform security, stability, and performance.

Key Responsibilities

- Develop and customize ServiceNow solutions across IAM, ITSM, HAM, and Employee Center.

- Configure Catalog Items, Workflows, Flow Designer, approvals, Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions.

- Implement IAM workflows, access management, role/group management, and identity lifecycle automation.

- Support and customize Incident, Problem, Change, Request, Knowledge, CMDB, and SLA processes.

- Manage Hardware Asset Management lifecycle, asset models, stockrooms, and CMDB relationships.

- Configure Employee Center, UI Builder, portals, widgets, knowledge, search, and personalization.

- Manage ACLs, roles, update sets, notifications, data policies, and deployments.

- Perform troubleshooting, code reviews, testing, UAT support, and root-cause analysis.

Required Skills

- 6+ years of hands-on ServiceNow development experience.

- Mandatory experience in IAM, ITSM, HAM, and Employee Center.

- Strong JavaScript and Glide API skills.





- Experience with Flow Designer, UI Builder, Service Portal/Employee Center, and CMDB.

- Good understanding of asset lifecycle management and data modeling.

- Experience working in Agile/Scrum environments.

Good to Have

- REST, SOAP, IntegrationHub experience.

- Exposure to HRSD, SAM, Discovery, and ATF.

- ITIL v3/v4 certification.

Preferred Certifications

- ServiceNow CSA / CAD

- Implementation Specialist certifications in ITSM, IAM, or ITAM

Soft Skills

- Strong communication and stakeholder management.

- Excellent analytical and troubleshooting skills.

- Ability to work independently and collaborate with cross-functional teams.

- Proactive, detail-oriented, and robust problem-solving mindset.

Skills

Asset Management, ServiceNow, JavaScript, ITSM

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead II - Enterprise Solutions (Senior ServiceNow Developer) (Hyderabad)
🏢 UST
📍 Hyderabad