Sales & Relationship Manager (Matrimony Industry Experience Preferred)

Company: UNOAH AI Ltd.

Location: South India / Chennai preferred

Reports to: Vice President, Business Operations - UNOAH Union

Employment Type: Full-Time

Joining: Immediate

About UNOAH

UNOAH AI Ltd. is a faith-based, AI-driven technology company building digital products and services that place people, community, and meaningful experiences at the centre. This role supports one of UNOAH's relationship-focused verticals, which is being developed to serve customers through a thoughtful, trust-led and technology-enabled matchmaking experience.

About the Role

We are looking for a confident and customer-focused Sales & Relationship Manager to support UNOAH's relationship-focused vertical. The role is ideal for someone who understands the matrimony space, is comfortable engaging customers directly, and can build trusted relationships while guiding customers through their matchmaking journey. The market focus will be South India, with a particular focus on the Tamil audience.

Key Responsibilities

· Engage prospective and existing customers through calls, messages, meetings, and structured follow-ups.

· Understand customer preferences, expectations, and requirements and guide them through the available matchmaking services.

· Manage the customer journey from initial enquiry and lead qualification through conversion and ongoing relationship management.

· Drive customer conversion while maintaining a consultative, trust-led approach to sales.

· Build strong,



personalised relationships with customers and support relationship retention over the customer lifecycle.

· Maintain consistent follow-up with leads and customers and ensure timely closure of pending actions.

· Maintain accurate customer information, interaction notes, follow-up status, and pipeline updates in CRM or internal tracking systems.

· Work closely with the wider team to coordinate customer requirements, feedback, and service delivery.

· Support customer retention, referrals, and long-term relationship building.

· Represent UNOAH professionally in all customer interactions and contribute insights from customer conversations to improve the service.

What We're Looking For

· Preferably 3 years or more of experience in the matrimony industry, particularly in matrimony sales and/or customer relationship management.

· Valuable spoken and written English and Tamil, with Tamil preferred due to the focus on the Tamil audience.

· Strong communication, interpersonal, follow-up, sales, and relationship-building skills.

· Comfortable speaking with customers regularly and handling conversations with confidence and sensitivity.

· Confident, presentable, professional,



and capable of building rapport with different customer profiles.

· Genuine interest in understanding customers and helping them find the right match.

· Strong ownership mindset with the ability to manage multiple customer conversations and follow-ups.

· Candidates from South India are preferred, with Chennai preferred.

Preferred Qualities

· Prior experience managing matrimony leads, memberships, customer portfolios, or relationship-based sales.

· Familiarity with CRM systems, lead trackers, or customer management tools.

· Knowledge of the South Indian matrimony market and customer expectations.

What We Offer

· Opportunity to contribute to a growing relationship-focused vertical within UNOAH.

· High ownership and direct exposure to business operations and customer strategy.

· Opportunity to help shape customer journeys, processes, and relationship standards as the vertical grows.

Why This Role Matters

This role sits at the heart of the customer journey. You will help build trust with customers, understand what they are genuinely looking for, and create a relationship experience that combines thoughtful human interaction with UNOAH's technology-led approach.

How to Apply

Send your CV, clearly mentioning the position applied for, to:

Shambhavi Jha | AI-HCM Executive, HR
[email protected]

Shortlisted candidates will be contacted for the next stage of the selection process.

Pay: From ₹50,000.00 per month

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)

📌 Sales & Relationship Manager (Matrimony Industry Experience Preferred) (India)
🏢 UNOAH AI
📍 India