About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

This role will be responsible for driving the organization's Voice of Customer (VoC) and Net Promoter Score (NPS) agenda across key customer journeys and relationship measures.



The role will lead end-to-end management of Digital NPS (DNPS), Relationship NPS (RNPS), governance and reporting, and any other key customer research initiatives.

The incumbent will act as the custodian of customer feedback intelligence, translating customer insights into actionable business recommendations that improve customer experience, loyalty, retention, and advocacy. The role requires strong expertise in research methodologies, survey design, customer analytics, data visualization, stakeholder management, program governance, and senior leadership reporting.

The individual will closely partner with Operations, Digital, Product, Technology, Distribution, and Marketing teams to ensure customer feedback is systematically measured, analyzed, and converted into tangible business outcomes.

State:

Home Office

Branch:

Gurugram HO

Department:

Marketing

Function:

Customer Insights

Posted On:

28-Jul-2026

📌 Senior Manager - Customer Insights (India)
🏢 AxisMaxlife
📍 India