JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

OVERALL ROLE
The Manager - Amenities will (lead a team to) manage the day-to-day client activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or client. The role will assume overall responsibility for soft services and amenities (quality control, associated budgets, operations, contract services, purchasing of material, equipment & supplies).

MAJOR RESPONSIBILITIES
§ People Management (where applicable)
– Manage and coach soft services and Facilities team on site
– Develop and sustain a high-quality well motivated team
– Ensure high staff morale, trust and work ethics
– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
– Mentor and enable Training & Development of team members
§ Client/Stakeholder Management
– Proactively engage stakeholders to ensure that on site client’s expectations are met
– Build and develop effective client / stakeholder relationships across multiple levels of the organisation
– On-site key point of Escalation for Amenities in the client’s premises
§ Contracts Management
– Plan and manage all soft services contracts to ensure that they are professionally delivered at the right costs
– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
– Ensure contracts are continually assessed to deliver best value to the client
§ Finance Management
– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
– Ensure financial processes are followed at all times
§ Health & Safety Management




– Ensure the provision of a protected working environment, wherever applicable in soft services
– Ensure compliance with statutory regulations on fire, health and safety standards
§ Site Operations Management
– Recommend continuous quality improvement practices and implement Industry Best Practice operations
– Implement performance measures and ensure they are maintained at all times
– Review existing operations regularly to reduce costs and improve operational standards
§ Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience
§ Min. Bachelor’s degree in facilities management, Hospitality Management, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field
§ Has experience working in banking environment
§ Knowledge of local occupational health and safety requirements
§ Knowledge of vendor management for specialized services
§ Proven capacity to understand and interpret commercial contracts
§ Strong budget management and financial analysis skills

Critical Competencies for Success
§ Client Focus & Relationship Management
– Demonstrates proactive & professional approach to customer service and stakeholder engagement
– Ability to interact with a wide range of client staff, including senior levels
– Ability to manage conflict and balance between client and firm requirements
– Has a customer service oriented attitude
§ Team Leadership (where applicable)
– Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
§ Problem Solving & Strategic Thinking
– Capacity to deal with ambiguity and solve complex problems effectively
– Analytical, proven ability to solve problems using a quantitative approach
– Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics




§ Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
§ Passion for quality – has an eye for detail to make sure the best delivery of services
§ Self-motivated; confident & energetic
§ Ability to effectively deal with stressful situations
§ Flexible – able to adapt to rapidly changing situations
§ Strongly goal-oriented – able to focus on meeting all performance targets
§ Is a team player – able to cooperate and work well with others to meet targets
§ Proven ability to initiate and follow through with improvement initiatives
§ Exhibits honesty & trustworthiness
§ Open to recent ideas & willing to challenge status quo

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading qualified services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facility Manager (Mumbai)
🏢 JLL
📍 Mumbai