Job Summary

The Front Office Executive is responsible for providing professional and friendly guest service, managing front desk operations, handling reservations and check-in/check-out procedures, and ensuring a smooth guest experience throughout the stay.

Key Responsibilities

- Welcome and greet guests professionally.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, cancellations and amendments.
- Handle guest enquiries, requests and complaints promptly.
- Maintain accurate guest records and front office documentation.
- Coordinate with Housekeeping, Maintenance, F&B; and other departments for guest requirements.
- Monitor room status and coordinate room readiness with Housekeeping.
- Handle billing, payments and basic cashiering procedures as assigned.
- Manage telephone calls, emails and guest communications.
- Promote room upgrades, hotel facilities and other services where appropriate.
- Maintain proper shift handover and communicate pending issues to the next shift.




- Follow hotel SOPs, guest-service standards and safety procedures.
- Support the Front Office Manager in daily operations and sales activities.
- Maintain professional appearance, grooming and communication standards.

Required Skills & Qualifications

- Diploma/Degree in Hotel Management, Hospitality or a related field preferred.
- Previous Front Office experience in a hotel is an advantage.
- Positive communication and interpersonal skills.
- Basic computer knowledge; PMS knowledge preferred.
- Customer-service oriented and professional.
- Ability to handle guest complaints calmly and effectively.
- Good teamwork and coordination skills.
- Willingness to work in rotational shifts/night shifts, if required.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Health insurance

Work Location: In person

📌 Front Office Executive (Receptionist) (India)
🏢 HOTEL PRAYANA
📍 India