Floor Manager – Chetak Service Center

Main Objective:
To manage the complete workshop floor, ensure smooth vehicle movement, control technician productivity, maintain service quality, and ensure vehicles are delivered on time and First Time Right (FTR).

1. Workshop Floor Management

- Manage day-to-day activities on the service floor.
- Ensure proper allocation of vehicles to technicians.
- Monitor vehicle movement from Reception → Diagnosis → Repair → Quality Check → Delivery.
- Maintain proper discipline, housekeeping and workplace safety.
- Ensure technicians have the required tools and equipment.

2. Technician Management

- Allocate jobs based on technician skill and workload.
- Monitor technician attendance, productivity and job progress.
- Support technicians in solving difficult technical issues.
- Identify training requirements and skill gaps.
- Ensure technicians follow Chetak EV service procedures.

3. EV Safety & Technical Control

- Ensure proper safety procedures are followed while working on electric scooters.
- Ensure appropriate precautions are taken while handling battery, charging and electrical systems.
- Prevent unauthorized or unsafe electrical work.
- Escalate major technical issues to the Service Manager/technical support team.

4. Job Progress Monitoring

- Monitor every vehicle currently under repair.
- Identify delayed and pending vehicles.
- Follow up on vehicles waiting for parts, approval or technical support.
- Ensure promised delivery times are achieved.
- Conduct regular floor rounds throughout the day.

5. Quality Control & FTR

- Ensure all complaints mentioned in the job card are properly addressed.
- Check completed jobs before vehicle delivery.




- Monitor repeat complaints and identify their root causes.
- Ensure proper road testing/checking wherever applicable.
- Maintain a strong First Time Right (FTR) culture.

6. Coordination with Service Advisors

- Coordinate continuously with Service Advisors regarding job status.
- Inform Advisors about additional repairs, delays and technical findings.
- Ensure customer-approved jobs are completed correctly.
- Support Advisors in handling technical customer complaints.

7. Parts Coordination

- Coordinate with the Parts In-charge for required spare parts.
- Monitor vehicles waiting for parts.
- Avoid unnecessary vehicle retention due to poor coordination.
- Ensure correct parts are issued against the respective job card.

8. Vehicle Delivery Control

- Ensure completed vehicles are ready for delivery on time.
- Confirm repair completion and quality inspection.
- Ensure vehicle cleanliness and proper parking.
- Coordinate with the Service Advisor for final delivery.

9. Workshop Productivity

Monitor:

- Vehicles received
- Vehicles completed
- Vehicles pending
- Technician productivity
- Job turnaround time
- Repeat repairs
- FTR
- Vehicle delivery performance
- Bay utilization

10. Customer Complaint Support

- Assist Service Advisors with technical complaints.
- Personally inspect vehicles when required.
- Handle escalated technical concerns professionally.
- Coordinate with the Service Manager for reliable complaints.

11. Workshop Discipline & Safety

- Ensure technicians follow PPE and EV safety requirements.
- Maintain clean and organized work bays.
- Ensure tools are properly used and stored.
- Prevent unauthorized persons from entering restricted workshop areas.
- Conduct regular safety checks.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Floor Manager (India)
🏢 PIONEER MOTORS
📍 India