Core Key Responsibilities of a CRE

1. Interaction & Query Management

- Primary Point of Contact: Handling all inbound and outbound client communications via phone, email, live chat, or in-person meetings.
- Issue Resolution: Actively resolving customer complaints, billing discrepancies, and service issues efficiently to ensure minimum escalation.
- Order Tracking & Lifecycle Support: Assisting clients with product availability, order placement, and delivery tracking.

2. Relationship Building & Retention

- Client Engagement: Nurturing long-term relationships with existing corporate accounts or retail customers to build brand loyalty.
- Proactive Communication: Informing clients about upcoming promotions, loyalty programs, new product lines, or account upgrades.
- Feedback Gathering: Administering customer satisfaction surveys (CSAT) to capture client feedback and operational bottlenecks.

3. Sales & Pipeline Alignment

- Lead Qualification:



Nurturing marketing-generated inbound leads and warming up prospects before routing them to the internal sales team.
- Upselling & Cross-selling: Identifying opportunities to offer complementary products or services that fit the client's current profile.

4. CRM Administration & Data Integrity

- Interaction Logging: Ensuring every call, dispute resolution, email response, and meeting insight is accurately logged inside systems like Salesforce or HubSpot.
- Cross-functional Collaboration: Partnering with logistics, marketing, and tech support teams to remove frictional points in the customer lifecycle.

Pay: ₹20,694.59 - ₹25,698.01 per month

Advantages:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 KS Chavda
📍 India