Company Name : Vortex Netsol Pvt. Ltd.

Position Title : Customer Support Executive

Location : Santacruz, Mumbai

Report to : R/A

Company Info:

Website: www.vortexnetsol.com

Role & responsibilities :

- Handle complex customer inquiries, escalated contacts, and sensitive account situations & Identify trends in customer inquiries or escalated cases and report patterns to management with supporting data
- Manage a portfolio of assigned accounts or high-priority customers with responsibility for relationship continuity and satisfaction
- Investigate and resolve billing disputes, service complaints, and account discrepancies through full case research and cross-departmental coordination
- Conduct outbound contacts with customers on pending cases, account reviews, or relationship check-ins as part of ongoing account management




- Process account changes, service modifications, and exception requests with accuracy and within defined authorization limits
- Document all customer interactions thoroughly in CRM — full case history, commitments made, and resolution details

Qualification : Graduate/UG

Experience: :· 3-4yrs in similar Industry.

Skills :

Excellent communication skills.

· Positive, confident and determined approach.

· Basic computer knowledge

Interested candidate share CV: on Email: [email protected]

OR WhatsApp: +91 (phone hidden)

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Support Executive (Santacruz East)
🏢 Vortex Netsol
📍 Santacruz East